Privacy policy

QUALITY POLICY

The strategic direction of the company: to maintain and strengthen the leading position in the field of tugboat service provision in Klaipeda port.

The purpose of the company: to provide high-quality comprehensive assistance to ships related to port tug services, in the port of Klaipeda and in coastal waters and neighboring ports.

The company undertakes:

• Meet customer requirements and continually increase customer satisfaction.

• To provide quality and reliable port tug services.

• Know and comply with the requirements of laws and other legal acts for the company's activities and services.

• Meet the requirements of the company's Quality Management System, which is developed in accordance with the standard LST EN ISO 9001: 2015.

• To ensure the effectiveness of the Quality Management System and to continuously improve it.

Our goals:

1. Maintain and expand the existing market;

2. Know the expectations and requirements of customers and satisfy them to the maximum;

3. Assess the company context, stakeholder expectations, requirements and take them into account;

4. Establish and perform quality service criteria;

5. Supervise processes, activities and ensure resources to provide quality service:

5.1. Effective management of financial resources;

5.2. Ensure the right number, qualifications, understanding and motivation of the people needed;

5.3. Develop and improve technical resources;

5.4. Have and properly maintain the infrastructure and process operating environment.

5.5. To create conditions for employees to work with high quality by ensuring their social guarantees, a benevolent atmosphere of mutual understanding and cooperation.

6. Identify, assess risks and opportunities, and take correction action on them;

7. Ensure effective communication;

8. Maintain and manage documented information;

9. Properly evaluate and select suppliers;

10. Effectively eliminate non-compliance;

11. To strive for continuous improvement of the quality management system.